Vanessa Grabowski-Williams

West Allis, WI

470-451-7777

nessagwilliams@icloud.com

Education

University of Wisconsin-Milwaukee

Bachelor of Science in Information Science and Technology

Expected December 2027

Milwaukee Area Technical College

Associate in Applied Science - IT Networking Specialist

May 2026

Technical Diploma - Networking and Infrastructure Administration

May 2026

Skills

• Active Directory
• Microsoft 365
• Windows Server
• TCP/IP, DNS and DHCP
• VLANs
• Network Troubleshooting
• NinjaOne
• ManageEngine
• VMware and Hyper-V

Work Experience

Live Event Technology Staff

Fiserv Forum / Milwaukee Bucks | October 2026 - Present

Set up and support technology for games and events and troubleshoot network, device, and equipment issues.

IT Intern

Trinity Senior Services | October 2025 - Present

Provide IT support, manage Active Directory accounts, troubleshoot networks, and assist with VLANs and switches.

Switchboard Operator

Milwaukee County Zoo | June 2025 - 2026

Handled communication systems and maintained records using Excel, Teams, and Smartsheet.

Office of Student Life Ambassador

Milwaukee Area Technical College | January 2025 - September 2025

Provided technical and administrative support for student activities and events.

Certifications

• TestOut Security Pro
• TestOut PC Pro
• CCNA - Switching, Routing, and Wireless Essentials
• CCNA - Enterprise Networking, Security, and Automation